Kechiq's Purchase Protection makes your purchase safe and secure; your money is deposited into an escrow account for 100 days after your order is delivered before being transferred to the seller (Verified Partner).
A ''Verified Partner'' is a properly licensed vendor authorized to sell products who demonstrates that he or she can meet the highest quality standards imposed by Kechiq on products and services.
Why the name of the Verified Partner isn’t shown? We don’t reveal the name to avoid contacts external to the platform. The safety of your purchases is the most important thing for Kechiq.
Payment in the escrow account of Kechiq
Your payment is transferred to the escrow account of Kechiq and stays safe until the end of the period of return, that is 100 days after the delivery; inly after these 100 days the amount will be deposited to the Verified Partner.
The Insurance Purchase of Kechiq is a free service active for every transaction of the marketplace and for every type of buyer.
Insured and tracked shipment
The Seller insures each product for its total value and ships it with a tracking number. You can check the current status of your order at any time from your Kechiq Account.
If the delivery wouldn’t take place for any reason Kechiq will immediately refund you thanks to Insurance Purchase of Kechiq.
Warranty of authenticity
If you purchased a product on Kechiq's website and have doubts about its authenticity, please contact us within 14 days of receiving delivery and a dedicated team will check your case and commit to finding a solution between you and the seller.
If it isn’t possible to find an immediate solution you will be refund directly by Kechiq, thanks to the Insurance Purchase of Kechiq.
Multilingual dedicated care
Our operators are always at your disposal through our Chat, Messenger, WhatsApp, e-mail and telephone for helping you to manage every kind of problem related to your purchase, always mediating between you and the Verified Partner.
We are always at your sevice via Chat, Whatsapp, Messenger, Mail and telephone.
Free return within 100 days
If you want to return your order you have 100 days for returning it freely and without any additional cost. If you ask for the return within 14 days from the reception of the order you will be refund with money. From the 15° day from the reception you will be refund with a coupon of the same amount of the cost of your watch to spend in our web site www.kechiq.com within 12 months from the reception of the coupon.
In case the product was not delivered or does not match the description made by the merchant, the purchase price will be refunded to you. In the case of a return, the refund will be made quickly and easily.
Includes glass repair in the event of a full breakdown during the 2-year legal guarantee period. Includes crystal repair / replacement, home collection and return shipment from the service centre. Does not include repair of scratches, chips or other damage caused by falling watch.
Warranty Plus 1 year
1 year extension of validity in addition to the 2-year legal guarantee
Service for engraving a personalised text/date on the back of the watch. The possibility varies depending on the brand and model of the watch. We reserve the right to carry out a feasibility check beforehand. If it is not possible to engrave the back of the chosen product, the engraving service will be refunded.
Glass + Warranty Plus 1 year insurance at a special price just for you.
Glass Protection: Includes glass repair in case of complete breakage during the 2-year legal warranty period. Includes glass repair/replacement, home pickup and return shipping from service center. Does not include repair to scratches, chips or any other damage caused by dropping the watch.
1-year extended warranty in addition to the 2-year legal warranty
Do you need more information?Fill in the required fields and send your request, we will reply as soon as possible.
We offer the possibility to pay for purchases in easy installments with Scalapay without any interest. In addition, all credit card transactions are guaranteed by PCI and DSS standards involving more than 300 security controls.
2 years warranty
All the « Ships from and sold by Kechiq » products always enjoy the manufacturer’s official warranty. All the products sold on Kechiq by Verified Partners enjoy several types of warranty, such as the manufacturer’s official warranty, reseller’s warranty or supplier’s warranty. The type of warranty provided by the seller and its duration are always displayed on the advertising. Concerning new products, the minimum duration of the warranty is 2 years. For further information or for verifying the type of warranty provided with the product you want to buy, please, contact our Customer Service.
Free returns within 100 days
You can return the product free of charge and without additional shipping costs within 100 days. After 14 calendar days from the delivery of the product, the return will be made using the same payment method with which the order was processed. After the 15th day the product cannot be refunded, but you will have a coupon of the same value to buy in Kechiq within 12 months from the date of issue.
New and authentic products
All our products are new, authentic and not subject to counterfeiting. Each original product undergoes strict quality controls before shipment and is accompanied by both the corresponding warranty certificates and the original packaging.
We are present in 12 countries
To ensure faster and more efficient shipments, Kechiq is present with various offices in multiple parts of the world.
The “Verified Partner” is a seller who has been authorized to sell watches because of a regular license and who satisfies the qualities of elevated rank imposed by Kechiq on its products and services. Why is the seller’s name hidden? We don’t show our seller’s name to avoid whichever contact outside the platform, to safeguard both parties. The safety of your purchase is the most important issue to Kechiq: in fact, we take care of your orders and of the safety of your payments and we can handle eventual claims with the seller guaranteeing your best protection. When you purchase from a Kechiq “Verified Partner” you obtain the same terms and conditions offered by Kechiq. If you are the owner of the intellectual property rights of this brand or a representative, please, ask for more information about this partner by filling this form.
All the products pinned as “Shipped by Kechiq” are sold by third-party sellers on Kechiq Marketplace and they have been settled in a Fulfillment Center which will then send them directly to end customers through one of our shipping companies and according to the delivery methods provided on our website. While placing your order, you can choose the shipping method you prefer. After placing an order, the estimated dates of shipping and delivery of your order will be shown on the sections “My orders” and in the confirmation e-mail you will receive. Kechiq Logistics is a service offered to our sellers through which it is possible to store their products in the warehouses of Kechiq, which will deal directly with packaging, shipping and customer services. The items managed by Kechiq Logistics benefit from the Standard Free Shipping for all private customers. If you are a seller, you can significantly increase your business using the Kechiq Logistic. For further information click here.